Laboratory and scientific equipment are major investments and are very important to your lab. UnityLab Services can help protect and optimise that investment. We provide a complete portfolio of services and support solutions designed to help you improve productivity, reduce total cost of ownership and ensure performance throughout your laboratory.

Extended Warranties and Service Plans

We offer a range of affordable support Plans to improve productivity, increase equipment uptime and utilisation, maintain peak performance and lower the total cost of ownership. This extends the lifetime of your equipment investment while providing you convenient access to quality service and parts and eliminating the uncontrollable cost of unplanned maintenance and repairs. That translates to lower costs, less time and less confusion for you.

For your laboratory equipment:

Unity Extended Warranty Unity Extended Warranty Plus Unity Basic Lite Plan Unity Basic Service Plan Unity Comfort Plan Unity Full Service Plan
RESOURCES            
Unlimited Priority Technical Phone Support
Firmware/Software Updates
PREVENTIVE MAINTENANCE SERVICES            
On-Site Preventive Maintenance  
 
Safety Check and Certificate to Local Regulation  
Preventive Maintenance Parts Kit  
     
CORRECTIVE SERVICES            
Priority On-Site Support
 
On-Site Visits- Labour and Travel
  10% Discount
Factory-Certified Parts
  25% Discount 25% Discount
ADD-ON SERVICES            
Qualification Services
 
Improved Response Time
 
Additional Preventive Maintenance
 
Calibration Services
 

For your molecular instruments:

Entitlements Critical Support Plan Extended Warranty 1 Essential Plan Basic Depot Plan Limited Plan Proactive Plan
On-Site Preventive Maintenance

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Preventive Maintenance Parts Kits

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Unlimited Priority Telephone Support

Firmware/Software Updates

Unlimited Priority Telephone Support

 

Unlimited Priority Telephone Support 2 day 3 day 3 day   5 day  
On-Site Visits Labour and Travel unlimited unlimited unlimited   one  
Factory-Certified Parts

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Technical Reviews

     
Priority Technical Support Coverage

     
Discounted Service Products

     
Incidental Consumables

         
Instrument Relocations Services

         
Instrument Uptime Guarantee

         
Designated Account Manager

         

Key

1. Extended warranty is available at the point of instrument sales, only.

2. These items can be removed from the original plans.

3. For 1 visit

Validation Services

Selecting the right validation supplier for your equipment is important for the success and efficiency of your laboratory. With our services you receive a full range of validation capabilities along with:

Improved productivity: Our factory-developed IQ, OQ and temperature mapping or cycle testing or sterilisation testing documents allow you to start the review process before the equipment arrives, increasing product uptime.

Single-vendor convenience: We offer installation, validation and annual re-qualification of your laboratory equipment.

Peace-of-mind: Our factory-certified validation technicians are product experts with experience and knowledge in regulated environments.

No charge, re-qualification: After our initial qualification, we will re-qualify your unit at no charge if a key component fails while under warranty or an approved service contract.

Contact us for the validation for your equipment:

  • Bio Safety Cabinets
  • Centrifuges
  • Incubators & Environmental Chambers
  • Microplate Instrumentation
  • Plant Growth Chambers
  • Plate Shuttle Systems

 

  • Cold Storage Equipment
  • Heating Instruments
  • Sample Preparation Equipment
  • Shakers & Stirrers
  • Waste Water Sterilisers
  • Water Baths
  • Water Purification Systems
  • Water Analysis Systems
  • Well Washers
  • Wireless Monitoring Systems
Contact Us